Claims Operations Technician - London

Key Responsibilities

• Assisting with the resolution of claim data quality issues, and ensuring timely receipt of claims data and tracking of end-to-end processing on market platforms.
• Assisting with the onboarding and due diligence process for new delegated claims administrators (DCA).
• Assisting with the coordination of delegated claims audits, technical claims peer reviews and following up on DCA actions.
• Provision and presentation of management information to internal stakeholders. Assisting with the collation and validation of claims data for regulatory reporting.
• Monitoring of loss fund balances, including assessment of adequate funding and identification of reconciliation issues.
• Liaising with claims and wider business stakeholders to gain complete understanding of risks and challenges associated with outsource claims arrangements.
• Assisting with the delivery of clear and effective remediation plans and drive resolutions.
• Ensuring key technology systems are operating efficiently.
• Minuting of monthly claims working group meetings.

Key Requirements

• 1-3 years of working in a similar role. 
• Excellent written and verbal communication skills. 
• Confident to interact with all levels of staff within the business, and external stakeholders. 
• Ability to manage own workload and prioritise tasks.
• Proficient in the use of Excel, Word and Power Point. 
• A desire to work towards the CII qualifications.
• An interest in exploring AI solutions to drive efficiencies.